Why are the 999 workers striking?

Call centres have deservedly achieved notorious reputations as places where managers seek to exert total control over workers. This often takes the form of bosses micro-managing the daily activities of workers, imposing unrealistic targets on staff in order to boost productivity and subjecting people to harsh disciplinary measures. Low pay, high staff turnover and no union rights are the norm in this sector. Although they help to save lives on a daily basis, these are the conditions that Ireland’s 999 emergency call operators have been working under since Conduit/BT began delivering the service. The contract for delivering the ECAS was […]